Land Rover Midrand :: The Response From Land Rover Midrand About NNS 682 GP

If you are reading this, it's a saga of epic proportions. My Landy (Story Here) was an absolute lemon. After several discussions and meetings, this was the last I heard from Land Rover Midrand.

If you want the story behind the story, click here.

This was the response I got.

Good Morning Richard

Thank you for your letter dated the 19th March 2007. We acknowledge the content and wish to apologize for any inconvenience caused through all the breakdowns you have experienced with the vehicle. I can assure you that should we have known that this would be the case we would have never sold you the vehicle the vehicle was in a mint condition at the time of sale and underwent the 126 point check to verify that all is in good working condition.

As for the three options you presented in your letter I would like to advise you that the first two are totally out of the question. As for the third response I have agreed to try and locate a similar vehicle, this will mean that we start from the beginning by taking condition and mileage into account and then structure a deal.

The vehicles you listed below might be an option, but please understand that we are part of the McCarthy group and first prize would be if we sourced a vehicle within our group which we are confident with, regards condition and history to assist you in replacement of your old vehicle. Please note that McCarthy is not obliged to take your vehicle back and or replace it. The vehicle has been and will be repaired under the terms and conditions as set out in your purchase agreement. However in our constant strive to deliver exceptional service I agreed that we will try and source a similar vehicle and then structure a deal to suit both parties with no profit in for the dealer.

You have to also remember you have had the use of this vehicle for a year and have done approximately 30000km since taking delivery. I would like to advise you that the gearbox experienced no damage and that it was only the torque converter that failed. If all goes according to plan the vehicle should be repaired by early next week.

Please note that we are trying to source a vehicle to assist you in going forward. Should you need anymore information please do not hesitate in contacting me.

Once again we do apologize for any inconvenience caused through the defects on you're vehicle.

Kind Regards


Marius Prinsloo
Dealer Principal
Land Rover Midrand


Interesting that this man does not "Live The Brand" as Land Rover's advertising suggests, but rather "Keep The Cash", an age old client service misnomer.